06 · Body shop · New
Dent andpaint work.
How each repairis done
Damage from one accident often needs more than one of these, such as a dent pulled out of a door and paint mixed to match the rest of the car.
Denting and painting
A dent is pulled out with studs welded onto the surface, or tapped out from behind where the panel can be reached. The area is then filled, sanded flat, primed and painted. If the metal is torn or folded hard along a body line, the panel usually has to be replaced.
Complete vehicle repainting
Lights, handles and trim either come off or get masked, and every painted panel is sanded and sprayed in the original colour or a new one. Owners usually ask for it when the paint has faded badly, or when so many panels have been redone that they no longer match. If you're changing the colour, check with your RTO about updating the registration certificate.
Insurance claim repairs
Your insurer normally sends a surveyor to look at the damage before any repair starts, and it's the insurer who decides which parts and labour the claim will pay for. Whether we can take on a particular claim depends on the insurer. Have your policy and claim number ready when you call.
Paint mixing and colour matching
The colour code on your car gives a formula to start from, and the paint is mixed to it, sprayed onto a test card and held up next to the panel. Paint that has been out in the sun for years fades a little from its original shade, so the mix gets tinted and tried again until the card and the car look the same. Metallic and pearl colours are the hardest to get right.
Scratch and accident repair
A scratch that has gone through the clear coat into the colour needs paint, and a deep one gets a skim of filler first. After an accident, the bumper and trim near the damage usually come off, because a cracked bumper can have broken clips and brackets behind it that you can't see from outside. Smashed parts like a lamp or a mirror glass get replaced.
Dents, fillerand paint
How bookingworks for now
Bodywork is by appointment, like everything else at the studio. When you call, tell us the make and model, where the car was hit, and whether insurance is paying for the repair.
We look at the car with you at the studio before anything is taken apart or sanded, so you know which panels we'd repair and which would need replacing.
Sometimes more damage turns up once the car is apart. We'll show you what we found, and anything beyond the agreed job is charged separately and only done after you say yes.
Questions aboutrepairs
Can I book a repair yet?
Get in touch first. This part of the studio is still new, so describe the damage to us and we'll let you know whether we can take the job at the moment.
Will the new paint match the rest of the car?
New paint is mixed and checked against your car before it goes on. To avoid a visible edge where new paint meets old, the colour is usually blended into the panel next to the repair as well, so expect a little more of the car to be painted than the part that was damaged.
What if I want more fixed than the claim covers?
Mention it when the car comes in. Anything the claim doesn't cover, like an old scratch on a different panel, is charged to you separately from what the insurer pays.
Can a scratch be polished out instead of painted?
Sometimes it can. Run a fingernail across it, and if the nail slides over without catching, the scratch is probably only in the clear coat and polishing may be enough, which is a detailing job. If your nail catches, the scratch has usually gone into the colour and the panel needs paint.
By appointment
Call us first
Send photos of the damage on WhatsApp, or call and tell us what happened, and we'll talk the repair through with you.